Refund and Returns Policy

Last Updated: 22 October 2026

At EaziFlow Global, we want you to shop with confidence. We understand that sometimes a purchase may not turn out as expected, and we’re committed to making the returns process as clear and straightforward as possible.

This policy explains how returns, exchanges, and refunds are handled when you purchase footwear or accessories from EaziFlow Global.

1. Returns and Exchanges

We want you to be happy with your purchase. If you receive an item that doesn’t meet your expectations, please contact our customer support team to discuss your return or exchange options.

For ordinary returns and exchanges, the following conditions are proposed:

  • Items should be returned unused, unworn, and in their original condition.

  • Footwear should be free from signs of outdoor wear, damage, or alteration.

  • Original packaging and accompanying accessories should be included where reasonably possible.

  • Customers should provide an order number, receipt, or other proof of purchase.

  • Requests should be made within 3 days of receiving the order.

These conditions do not limit your statutory rights concerning defective, unsafe, or incorrectly supplied products.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

To help us resolve the issue, provide:

  • Your order number or proof of purchase.

  • A brief description of the problem.

  • Clear photographs showing the issue, where available.

Once we review your complaint, we will arrange an appropriate remedy in accordance with applicable consumer protection laws.

Depending on the circumstances, this may include a replacement, repair where appropriate, or refund.

Where the law requires us to cover reasonable return costs for defective or incorrectly supplied goods, those costs will not be passed on to you.

3. Exchanges

Need a different size, colour, or style?

Please contact our customer support team to enquire about exchanging your purchase.

Exchanges are subject to product availability and the applicable return conditions.

Where the replacement item has a different price, our team will explain any applicable price difference before proceeding.

If your preferred replacement is unavailable, we will discuss the available alternatives or any refund you are entitled to.

4. Refunds

Once your return request has been reviewed and the relevant return requirements have been satisfied, we will notify you of the outcome.

Approved refunds will generally be issued through the original payment method, where possible.

The time required for a refund to appear in your account may depend on your bank or payment provider.

We will communicate any applicable processing timelines and deductions before finalising your refund.

No refund condition or deduction under this policy will override a customer’s statutory rights.

5. Items That May Not Qualify for Ordinary Returns

Certain items may have additional return conditions, provided these are disclosed before purchase and permitted by law.

These may include:

  • Items damaged through improper use or handling after delivery.

  • Products showing wear beyond what is reasonably necessary for inspection.

  • Certain hygiene-sensitive accessories, where applicable.

  • Products covered by a clearly disclosed, lawful sale or promotional return condition.

These restrictions do not remove your rights where products are defective, unsafe, materially misdescribed, or otherwise eligible for a legal remedy.

6. Return Shipping

For ordinary returns and exchanges, shipping arrangements and costs will depend on the circumstances and the return terms disclosed at purchase.

If an item is defective or incorrect due to an error attributable to EaziFlow Global, we will handle the return in accordance with applicable consumer protection requirements.

Please contact us before shipping an item back so we can provide the correct return instructions.

Do not send products to an address that has not been confirmed by our customer support team.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not been dispatched may be eligible for cancellation, subject to the circumstances of the transaction and applicable law.

If an order has already been dispatched, we will explain the available return or cancellation options.

Any refund due following an approved cancellation will be processed in accordance with applicable legal requirements.

8. Wholesale Orders

For wholesale purchases, please confirm product specifications, quantities, sizes, colours, and other order details before completing your purchase.

Additional commercial terms may apply to wholesale transactions and will be communicated before payment.

If wholesale goods are defective, incorrectly supplied, or do not match agreed specifications, please contact us promptly so we can review the matter and determine the appropriate remedy under the applicable agreement and law.

9. Your Consumer Rights

EaziFlow Global respects customers’ rights under applicable Nigerian consumer protection laws, including the Federal Competition and Consumer Protection Act.

Nothing in this policy is intended to exclude, restrict, or override any consumer right or remedy that cannot lawfully be limited.

10. Need Help With a Return?

We’re here to help make the process easier.

If you have questions about a return, exchange, refund, or order cancellation, please contact our customer support team.

EaziFlow Global

Email: eaziflowglobal@gmail.com

Phone/WhatsApp: +234 803 920 7389

Return Address: No 10, Ayetoro Housing Scheme, Opp. Ose Olohun Bakery, Oyo, Oyo State.

Please include your order number and a brief explanation of your enquiry so we can assist you.

Your Choice. Our Supply.